Need Help?


Do You Ship Worldwide?
Yes, We Ship Worldwide. Please click here to see the full list



Changing Your Address
If you would like to change your address before your order is shipped, please contact us and we will update the address in our files accordingly.
Changing an Order After Placing it
If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact customer service!
We will be more than happy to update your order with no additional fee if you placed your order in the last 12 hours or if you ordered a non-personalized item.
Order Shipped to Incorrect Address
If the address provided is wrong, a new item can be sent with a 30% Restocking Fee or you may contact the local post office for the option of rerouting the package to the correct address.


How Do I Find My Purchase on my billing Statement?
You can find us next to the purchase amount under the name “Jewellery Website / MyNameNecklace”.
My Promotional Code Doesn’t Work. What Should I Do?
If your promotional code does not work, please contact customer service to resolve the issue.
Why am I unable to use more than 1 promotional coupon code?
Please note that only 1 promotional coupon / code / voucher can be used per purchase.
What should I do if I receive a ‘Payment didn’t go through’ message?
If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.


Chain Size Incorrect
If you were sent the wrong chain length by mistake, we will gladly send you a new chain which can easily replaced with a set of pliers.
If you ordered the wrong chain length, a new chain can be purchased. Customer Service will be more than happy to provide you the information on how to order a new chain.
Ring Size Incorrect
If you find that your ring size is incorrect, we will gladly offer a resizing up to one size for free! Please contact customer support and send us your ring back for a resize.
I received damaged item
If you receive a damaged item, please contact Customer Service with a picture of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work to find a suitable solution for you.
Not Satisfied with Your Purchase
If you are not satisfied with your purchase, please contact customer service and send us a picture.
Also, please read our Return and Cancellation Policy.
Mistake Made in Order
If the mistake was made, please send us an email with all the details along with a picture of your order.
This will allow us to understand what happened and prevent this mistake from happening in the future.


How Do I Place an Order?
Placing an order is super easy!
1) Select the personalized item you like and fill out the info box on the right with all the required details, including chain length/ring size.
2) Once you are done adding all the details, click the “Add to Cart” button.
3) Once done selecting your items, click on “My Cart” to view your order.
4) Select your desired Shipping Method.
5) Click “Proceed to Checkout” button and finish your purchase on the secured page.
6) Once your purchase is complete, you will receive a confirmation email, so be on the lookout!



Do you have a question? A comment?

Mastercard Visa Amex JCB Paypal SSL Credit Card Payment processed by Inc. through 2048-Bit SSL
encrypted Secure Server for highest security in the net
Copyright © 2007-2020 All rights reserved.